Legal User Agreement

Dear Users,

Hello and welcome to the InfoSuite, where creativity, technology, trust, and collaboration meet. This User Agreement is the foundation of our relationship with you when you engage or interact with any of our platforms. It explains what we offer, what you can expect from us and what we seek in return. This Agreement works alongside with our:

• Privacy Policy - explains how we collect, use, and protect your personal data;
• Terms and Conditions - explains how our platforms works and how you can use them; and
• Community Guidelines - explains the values and behaviour standards to maintain safe respectful platforms.

In addition, we may publish or provide Jurisdictional Annexes or Country-Specific Terms for certain regions. These form an integral part of this Agreement and apply to users living in or accessing the platforms from that region. If any section of this agreement conflicts with the Jurisdictional annexure, the annexure will prevail over for that specific clause but for the users in that region only. All other terms and provisions of this Agreement shall remain in full force and effect. Together, these documents help us to provide you and maintain a safe, respectful, and transparent digital environment. 

If you do not agree with this agreement, please do not create an account or access or otherwise use any of our Platforms. If you wish to terminate this Agreement, you can do so by closing your account and discontinue using our Platforms, though we’ll always aim to make your experience good enough that you will want to stay and enjoy.

1. DEFINITIONS

For your better understanding of this Agreement, the following key terms shall have the meanings set out below. Words and expressions not defined in this section shall have their ordinary and everyday meaning in the context of this Agreement. 

• ‘Account’ means your registered user profile created to access InfoSuite Platforms and related services through a single sign-on (SSO) or other login credentials.
• ‘Agreement’ means this this User Agreement together with all annexures, and as amended, supplemented, or updated from time to time.
• ‘Artificial Intelligence’ means technologies and computational systems, including machine-learning, deep-learning, and generative models, that analyse and process data for creation of outputs, whether text, audio, visual, or multimodal.
• ‘Content’ or ‘User Content’ refers to text, data, images, graphics, audio, video, documents, or other material submitted, uploaded, streamed, transmitted, or otherwise made available by a user either on InfoSuite Platforms or otherwise.
• ‘InfoSuite Platforms’, ‘our Platforms’ or ‘Platforms’ refers to the suite of platforms, mobile applications, and services operated by Enso, including InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoUniverse, InfoTelecast, and InfoTodo, and any future versions, successors, subdomains, or related tools/features.
• ‘Paid Features’ means premium, subscription-based, or transaction-based components of InfoSuite Platforms that require payment.
• ‘Subscription’ means a recurring access plan to Paid Features for a defined billing period, subject to timely payment and renewal terms.
• ‘Third-Party Content’ means data, information, or materials owned or licensed by external providers, displayed, referenced, or made accessible through InfoSuite platforms. 
• “User” means and refers to any natural person or legal entity that registers an account, or otherwise accesses or uses the InfoSuite platforms or services.

2. PARTIES AND ACCEPTANCE

This Agreement is between Enso Webworks Private Limited and its affiliates (hereinafter referred to as “Enso”, “we”, “us”, “our”) and the User (hereinafter referred to as “you” or “user”). 

By creating an account, or by using or accessing any of our platforms, you are agreeing to enter into a legally binding agreement with Enso Webworks Private Limited. If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity. 

In case you are located in, or accessing the InfoSuite platforms from a jurisdiction covered by the jurisdictional Annexes, the acceptance of the User Agreement is further governed by the applicable Annex.

This Agreement applies to and governs your use across:

• InfoSuite websites and mobile applications including InfoMemo, InfoProfile, InfoPhone, InfoQueries, InfoConverse, InfoDatabox, InfoContract, InfoUniverse, InfoTelecast, and InfoTodo as updated or revised over time, 
• Integrated platforms including AI-assisted search results or voice queries, embedded services available through third-party websites, apps, etc., 
• Enso tools including widgets, extensions, AI chat interfaces, services and other tools that may be developed by Enso in the future.

3. ELIGIBILITY & CAPACITY

To use our platforms and services. you must have attained the legal capacity to enter into a binding agreement in your jurisdiction or region. By accessing our platforms, you confirm that you meet the legal requirements to form a valid contract, and all information provided by you is accurate.

We may ask you to verify the age, eligibility, or identity at any time and may restrict, suspend or terminate your access to our platforms or services, if such verification is not provided or found to be invalid. 

Further, you may not use our services if you are: 

(a) a person or entity on any government sanctions or restricted-party list, or 

(b) located in an embargoed jurisdiction. 

By accessing our platforms or services, you confirm that you will not use them for any purpose that is illegal or prohibited under the export control, sanctions, financial crime, anti-terrorism, or anti-corruption laws that apply in your place of residence or region or jurisdiction.

4. ACCOUNT CREATION AND MAINTENANCE

• You must provide accurate, current, and complete information when creating an account, and keep that information updated.
• You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Enso is not liable for loss or damage arising from any unauthorized use of your credentials.
• Unless, accounts are individual and may only be used by one person. Team or enterprise plans may allow authorized users under your supervision, you are responsible for their compliance with this agreement.
• If you find any unauthorised activity or suspect unauthorized access to your account, notify us promptly. We may temporarily suspend access to protect you, other users, and the services.
• For security and capacity reasons, we may deactivate accounts that remain inactive for a long period. We will provide reasonable advance notice unless prohibited by law or security concerns.
• For added protection, we may require multi-factor authentication in addition to login credentials for accessing our services, such as one-time passwords or biometric verification.
• We may ask you to change a username or display name that infringes rights, misleads others, or conflicts with our brand integrity.
• InfoSuite uses a single account system allowing you to move seamlessly between platforms by using a Single Sign-On (SSO) credentials, not requiring the hassle of remembering multiple usernames and passwords. Some features may require additional verification due to security, legal, regulatory or operational reasons, which shall be intimated to you whenever that is the case.
• Automatic Infomemo Email Account Creation - By creating an account with InfoUniverse, you acknowledge and agree that a corresponding Infomemo email account will be automatically created using the same username as your InfoUniverse account in the format username@infomemo.com. This Infomemo email address is permanently linked to your InfoUniverse account and cannot be modified, renamed, or replaced after creation. The assigned Infomemo email address will serve as your official email identity within the InfoUniverse ecosystem and may be used for platform communications, authentication, and access to integrated services.

5. ACCESS MODELS AND MONETISATION

InfoSuite platforms are available under the following business models:

• Advertisement Supported Model: Under this model, some InfoSuite platforms with basic features are made available to you, totally free of cost. Enso earns revenue under this model by hosting sponsored and promoted content.
• Premium Model: Under this model, Enso will charge you a premium fee either one time or subscription fees for using certain InfoSuite platforms, as well as providing additional and advanced features.

6. SERVICE ACCESS AND LICENSE

6.1 Grant of License

Subject to this Agreement, Enso grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the InfoSuite platforms and services. You can use our platforms for personal or business purposes only.

This license does not grant any ownership or any other right of any of our platforms or service. 

Under the license, you will not, and will not permit others to:

• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Enso’s services and platforms;
• remove, alter, hide or obscure any proprietary notices or branding;
• access or use the platforms or services to build a competing or substitute product; or
• use automated means such as bots, scrapers, or crawlers to harvest or extract data, except through our documented APIs.

6.2 User License to Enso

When you upload, store, or stream your content on InfoSuite, your content remains yours. As between you and Enso, you retain all rights in User Content you submit, upload, stream, or store via the services. You grant Enso a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, perform, transmit, and otherwise use your User Content to operate, maintain, secure, and improve the services, and to provide support. 

Where you enable collaborative or public features, you also grant the license necessary to display and share that content with intended recipients or audiences. This license further allows us, and our trusted processors, to:

• store and render your content to devices linked to your account;
• reformat or translate your content where necessary for example, for multilingual display or layout optimization;
• make it available to others when you choose to share it publicly or collaboratively; and
• analyse it using automated tools to detect spam, abuse, or malware and to enhance relevance and performance.

This license does not:

• transfer ownership of your intellectual property;
• apply to factual public information such as, names, locations, statistics; or
• grant us rights over third-party content surfaced via our services.

If you delete your content, we will stop making it publicly available within a reasonable time, except where:

• others have already copied, shared, or re-used it, or 
• retention is required by law, compliance, or legitimate business purposes.

By submitting product ideas, test results, or feedback, you grant InfoSuite a perpetual, worldwide, royalty-free license to use such feedbacks for product development and publication, with or without attribution.

The rights granted under this clause lasts only for as long as your content is protected by your intellectual property rights or until your account is closed, whichever occurs first.

If you participate in alpha or beta testing, you acknowledge that pre-release features may be unstable and may collect limited diagnostic data. You agree to maintain confidentiality for pre-released information, content, feature, or functionality until it becomes public. We may identify certain testers or contributors in release notes or case studies, with your prior consent.

6.3 APIs, SDKs, and Integrations

When APIs or SDKs are made available, their use is governed by separate or platform-specific terms. You are solely responsible for accessing, configuring and securing any third-party accounts you connect. API outputs and metadata may not be reused to train or enhance external systems, AI models, or datasets without Enso’s prior written consent.

7. AVAILABILITY, UPDATES, AND MODIFICATIONS

We continuously improve our platforms and invest in developing new technologies and features, including the responsible use of artificial intelligence (AI) and machine learning (ML), to power capabilities such as algorithmic recommendations, content moderation, and detection of spam, fraud, or malware across our platforms. 

We may modify features, release updates, or discontinue legacy components to ensure performance, compliance, and innovation. You have the full right either to accept these modifications or discontinue the use of our platforms.

If you are a premium model user and a change materially reduces the core functionality, your remedy, where required by applicable consumer law, is the pro-rata refund or termination right.

Certain components, such as downloadable or embedded software, may update automatically without prior notice to ensure security and enhance performance. Open-source elements remain subject to their respective licenses, which prevail in case of conflict.

8. E-SIGNATURE & AUDIT TRAIL 

For e-signature features, we generate transaction metadata such as participants, timestamps, technical identifiers to maintain an audit trail and verification. We may retain this data as needed to evidence signing events and ensure integrity, even after subscription ends, in line with applicable law.
9. CONTENT HANDLING

We may remove or restrict User content per the Terms of Use and Community Guidelines. While we have no obligation to pre-screen content, but we may do so to comply with law or protect the services and interests of the users.

10. RECORDING, MONITORING, AND CONTEXTUAL CONSENT

Some of our platforms such as InfoConverse, InfoUniverse, and InfoQueries offer optional recording, transcription, or AI summarization. We provide in-context visual or audible notices when recording occurs. 

By continuing, you grant the meeting host and Enso permission to record, store, and process the session under these Terms. 

• Hosts are responsible for ensuring compliance with applicable consent laws. 
• Enso may provide compliance features but is not liable misuse of recordings.

11. SERVICE-GENERATED DATA

We may collect or generate telemetry, usage statistics, diagnostics, quality metrics, and similar operational data in connection with your use of our platforms or services. We own service-generated data and may use it to operate, secure, improve, and analyse the services. However, this does not grant us ownership over your User Content.

12. HISTORICAL DATA AND MODEL SNAPSHOTS

If you change your privacy or AI-training settings, we will apply the new choice only to future processing. Previously trained model snapshots or cached datasets may still continue to include de-identified aggregates of past data where technical deletion is infeasible. 

Further, when you opt out of AI training or ad personalization, it does not erase prior logs or analytics already processed, but prevents future inclusion in active datasets. We maintain an audit trail of opt-out requests to demonstrate compliance.

13. DATA INTEGRITY AND ATTRIBUTION PRESERVATION

When sharing or embedding results, you must retain visible attributions, source links, and any required partner credits. Removing or obscuring these may result in suspension or removal of sharing privileges on InfoSuite Platforms.

14. PROFESSIONAL CONTEXT AND BUSINESS USE

If you use InfoSuite for business, employment, or professional purposes, you represent that you have authority to act on behalf of your organization. Your organization will be jointly responsible for compliance and for all activity under its accounts.

15. THIRD PARTY CONTENT

InfoSuite facilitates the access to third party content and discovery environment, helping users locate, aggregate, or interact with information drawn from multiple trusted sources. We do not host, create, are related in any manner or claim ownership of third-party content.

Users may access, share and reproduce the third-party content at their own risks and must respect the intellectual property rights of their original owners, and third-party technology partners.  We enable access to this content and does not verify, warrant, or endorse its accuracy, completeness, or legality.

When you access, share, or otherwise use third-party content at our platforms, you do so at your own discretion and are solely responsible as per applicable intellectual property laws and the terms of the original source. We may change or replace third-party providers at any time to maintain or improve functionality. You must not remove or obscure visible source citations, logos, or attribution markers from third-party content. 

16. PAID FEATURES

We provide certain features, modules, or functionalities at our platforms on a paid, subscription, or transactional basis. Unless stated otherwise, all fees are quoted and payable in the displayed currency, exclusive of taxes, intermediary charges, levies, or duties as per the jurisdiction. By completing a purchase, you authorize us and our designated payment processor to charge your chosen payment method for all amounts due, including subscriptions, recurring renewals and applicable taxes.

17. PLANS & ORDERS 

Paid features are defined in your Order form or in-product plan selection. By subscribing to an InfoSuite plan, you agree to pay the applicable fees for the subscription term. 

Unless specified otherwise, subscriptions auto-renews for successive terms at then current rates. You may turn off settings and cancel auto-renewal as described in your account.  All payments for availing paid features or services are non-refundable. Certain services e.g., e-signing, live broadcasts, professional listings may require identity or credential verification and/or additional service-specific terms. Where applicable, those terms are incorporated by reference and will prevail in case of inconsistency.

18. PAYMENT PROCESSING

Payments are processed through approved third-party gateways, financial institutions or banks. Your use of such services is subject to their separate terms, privacy notices, and security policies. We are not responsible for their performance, security, or processing errors. To the extent permitted by law, you agree to resolve any issues relating to authorization errors, declined transactions, or processing delays directly with the payment processor.

19. SUBSCRIPTION TERMS AND RENEWAL

Subscription-based/paid services renew automatically for successive billing cycles (monthly, annual, or as stated during purchase) unless you cancel before the renewal date. You can manage or cancel your subscription anytime through your account settings. We will provide advance renewal notices and ensure simple cancellation mechanisms to maintain transparency and control.

20. INVOICES AND BILLING RECORDS

After successful payment, an electronic invoice or receipt will be issued to your registered email and also be made available in your account dashboard. Please maintain your own records for accounting, tax, or compliance purposes.

21. REFUNDS AND CANCELLATIONS

Unless otherwise noted or required by local law, all payments are non-refundable and non-transferable once the service period begins or once the digital content is delivered. 

If your local laws grant a cooling-off or withdrawal right, you may cancel within the legally prescribed period, provided that the service has not been fully delivered or accessed.

22. CHARGEBACKS AND PAYMENT DISPUTES

You are required to confirmation from us before filing a chargeback or reversal with your financial institution, or bank failing which may result in immediate suspension of your account. 

We reserve the right to dispute invalid chargebacks and recover any related administrative, banking or overhead charges. If a chargeback is ultimately upheld, access to paid features will be revoked, and outstanding balances may be referred to a collection agency where lawful.

23. PRICING CHANGES

We may revise the pricing of paid features periodically. Any changes will be communicated in advance, in accordance with applicable law, and will take effect from the next renewal period. Continued use after the effective date of new pricing constitutes your acceptance of the updated fees.

24. CREDITS, PROMOTIONS, AND COUPONS

We may issue promotional credits, coupons, or limited-time offers specially curated for you. Such benefits are non-cashable, non-transferable, and subject to expiration or specific terms stated at issuance. 

If there is any conflict between a promotion’s terms and this Agreement, the promotion’s specific terms prevail but only for its limited duration only.

25. CURRENCY CONVERSION AND FOREIGN EXCHANGE

If you made the payment in your currency to avail our services different from your payment instrument, your financial institution or payment processor may apply its own exchange rates, conversion charges and fees. 

We have no control over the exchange rates and are not responsible for any such conversions charges or costs levied. All such fees, charges and costs shall be solely borne by user.

26. AI GOVERNANCE AND MODEL-TRAINING RESTRICTIONS

We use adaptive systems like AI and machine-learning tools to make your experience better by improving search results, reducing errors, and personalizing features.

Our systems learn only from aggregated and anonymous data, not from anything that personally identifies you.

We follow strict rules to make sure AI is fair, transparent, accountable and responsible. Humans review important decisions, and you can ask us to review an automated decision if you think it’s wrong.

This includes human review checkpoints, bias audits, and a “Right to Challenge” process for significant automated outcomes.

27. WHAT YOU AGREE TO

You agree to use our AI tools responsibly to ensure safety for all and not to:

• intentionally manipulate AI models, including prompt-injection, jailbreaks, or adversarial exploits.

• try to reverse engineer, decompile, or extract source code or algorithms;

• access or copy our code, models, or how the system is built;
• use our outputs to train your own AI system without our written permission;
• get around security, rate limits, or automated-use controls.

We reserve the right to monitor, block, or rate-limit automated access and to pursue legal remedies for abusive data extraction.

28. TERM, SUSPENSION, AND TERMINATION

28.1 Term of the Agreement 

This Agreement starts when you first accept it and continues until terminated by you or we end it.

You may close your account and end the User Agreement at any time via account settings or by submitting a written request to our support team. 

The termination shall only take effect once all pending transactions are completed from your side and any outstanding obligations are settled. 

After termination, your right to access the platforms and services ends immediately unless otherwise required by law or agreed in writing.

28.2 When we may end this agreement

We may also terminate this Agreement if you materially breach this Agreement or any related policy and fail to cure within a reasonable period. We may further terminate the Agreement if:

• your use poses a risk of harm, liability, or disruption to the services or others;
• we are required to act by law, court order, or regulatory directive;
• fees remain unpaid or your payment method for paid features becomes invalid; or
• we choose to discontinue a service or feature for business, technical, or legal reasons.

Before the termination, we will give you a seven days’ notice, unless we are required to act immediately. In case of users covered by a jurisdictional annex, the termination shall further be covered by the conditions in the relevant annex. Upon termination, your license ends and access ceases. 

28.3 Notice and Opportunity to Remedy

Except where immediate action is necessary to protect the platform or comply with law, we will provide reasonable prior notice of suspension or termination and, when appropriate, you shall be provided with an opportunity to rectify the issue within a specified time. 

Serious or repeated breaches may result in permanent termination without notice.

28.4 Effect of Termination

Upon termination of agreement:

• all rights and licenses granted to you to use the platforms under this Agreement end immediately;
• access to your account and stored content will be disabled and may later be deleted or anonymized according to our Privacy Policy;
• We will have no further duty to maintain, forward, or return any data except where required by law; and
• any outstanding payments or liabilities incurred before termination become immediately due.

28.5 Suspension

Further, we may suspend or temporarily restrict your access to your platforms and services immediately if: 

• required by law or regulators;
• there is a security or fraud risk; 
• you are in material breach of these terms; or 
• If the dues remain unpaid.

28.6 Reinstatement

We may, at our sole discretion, reinstate a suspended account once the underlying issue has been resolved to our satisfaction. Reinstatement may require verification, settlement of outstanding amounts if any, or additional security checks.

29. SURVIVAL OF TERMS

Some provisions relating to Intellectual Property, Payments and Refunds, Privacy and Data Protection, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Governing Law, and any other clauses that by their nature continue to apply shall survive termination or suspension.

30. INTELLECTUAL PROPERTY RIGHTS

30.1 Ownership of Platforms and Materials

All rights, title, and interest in and to the InfoSuite platforms, including without limitation the software, source code, algorithms, user interfaces, design elements, text, graphics, logos, trademarks, trade names, and all other intellectual property shall remain the exclusive property of Enso Webworks Private Limited, its affiliates, subsidiaries, or its licensors.

You are only given a limited revocable license under this Agreement. All rights not expressly granted herein are reserved by Enso and its licensors.

You shall not, without prior written consent from Enso:

• copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of any part of the InfoSuite platforms;
• remove or obscure any proprietary notices or trademarks; or
• use any Enso intellectual property for commercial, competitive, or unlawful purposes.

30.2 Copyright and IP Infringement

Enso respects the intellectual property rights of others and expects users to do the same. If you believe that any content accessible through on InfoSuite platforms infringes your copyright or other intellectual property rights, you may inform us with relevant details to our support team.

We will review and, where appropriate, remove or disable access to the allegedly infringing material in accordance with applicable law. Unless expressly authorized in writing by Enso or as permitted under this Agreement, you cannot 

• copy, reproduce, adapt, modify, distribute, transmit, display, perform, publish, remove, or hide the proprietary notices, trademarks or copyright marks; or 
• use commercially exploit any part of the Services or Enso Materials, in whole or in part.

31. REPRESENTATIONS AND WARRANTIES

31.1 User Representations and Warranties

By accessing or using the InfoSuite  platforms, you represent, warrant, and undertake that:

i. Legal Capacity: You have the full right, power, and legal capacity to enter into and perform your obligations under this Agreement. If you act on behalf of a company, or an organization, you further represent that you are duly authorized to bind such entity.

ii. Accuracy of Information: All information, documents, and declarations you provide to Enso, including identity, contact, billing, and verification data, are true, complete, and accurate, and will be kept updated throughout your use of InfoSuite platforms.

iii. Lawful Use: You will only use our platforms only for lawful purposes and in compliance with applicable laws, regulations, and governmental or regulatory directives in your jurisdiction. You will not infringe or violate the intellectual property, privacy, moral, or other proprietary rights of any other user or third party. 

iv. Ownership of Content: You own or have obtained permissions or necessary rights, licenses, consents, for content that you upload, transmit, display, or otherwise make available through InfoSuite. 

v. Following our Policies: You will comply at all times with this Agreement, the Privacy Policy, Terms of Use, Community Guidelines, and any service-specific terms applicable to your use of Paid Features, APIs, or integrations.

vi. Ethical Use: Where you use InfoSuite in a professional or business capacity, you will ensure that your conduct, communications, and published content must comply with applicable professional standards, codes of ethics, and consumer-protection obligations.

vii. Third Party Use: You bear sole responsibility for verifying and obtaining any necessary authorizations for the third-party content you choose to access, reproduce, or distribute through the InfoSuite Platforms. We are not responsible for securing rights on your behalf.

31.2 Enso’s Representations and Warranties

Enso Webworks represents and warrants that:

i. Incorporation & Authority: Enso Webworks Private Limited is duly incorporated and validly existing under the laws of India, and has full corporate power and authority to enter into and perform this Agreement.

ii. Service Operation: Enso will provide the Services with reasonable professional skill, care, and diligence consistent with applicable industry standards for similar online platforms, subject to planned maintenance, upgrades, and legal or security constraints.

iii. Intellectual Property Rights: Enso owns, or has valid licenses to the software, systems, and intellectual property underlying the InfoSuite Platforms, except for open-source or third-party components used under their respective licenses.

iv. Security and Compliance: Enso will implement commercially reasonable administrative, technical, and physical safeguards designed to protect user data and comply with applicable privacy and data-protection laws, as further described in its Privacy Policy.

v. No Conflicting Obligations: The execution and performance of this Agreement by Enso do not violate any other agreement, order, or obligation to which Enso is bound.

32. INDEMNIFICATION

32.1 Scope of Indemnity

You agree to defend, indemnify, and hold harmless Enso, its affiliates, subsidiaries, officers, directors, employees, contractors, licensors, and service providers from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses including reasonable attorneys’ fees and investigation costs arising out of or related to:

• Your Content – anything you upload, transmit, or make available through our platforms, including claims of copyright infringement, defamation, misappropriation, or violation of any intellectual-property, privacy, publicity, or moral rights;

• Your Conduct – your use of the platforms, including violation of this Agreement, applicable laws, or the rights of any person or entity;
• Your Customers – any dispute between you and your own clients, end users, or collaborators arising from your use of InfoSuite;
• Your Integrations and Configurations – any third-party system, API, or tool you connect to the Services; and
• Regulatory Actions – any governmental or regulatory claim resulting from your failure to obtain required consents, licenses, or disclosures in connection with your activities through InfoSuite.

32.2 Procedure for Claims

• Notice- Enso will notify you in writing of any claim for which it seeks indemnification once it becomes aware of it. Any delay in notice will not relieve you of your obligations.
• Defense Control- You may assume control of the defense and settlement of such claims at your own expense using counsel reasonably acceptable to Enso.
• Cooperation- Enso may provide reasonable cooperation at your expense, including access to relevant documents and personnel, provided that Enso may participate in the defense with its own counsel.
• You may not settle or compromise any claim in a manner that 

(a) imposes any obligation, financial or otherwise, on Enso, 

(b) admits fault or wrongdoing on behalf of Enso, or 

(c) affects Enso’s intellectual property or business operations, without Enso’s prior written consent.

• If you fail to timely assume control of a defense, Enso may defend the claim at your expense and seek full recovery under this clause.

32.3 Scope of Indemnity

Your indemnity expressly covers, without limitation:

• Any cost related to take-down or cease-and-desist orders related to your content;
• Any claim relating to AI-generated or synthetic material you create or distribute through our services or platforms;
• Any losses caused by breach of data-privacy obligations including failure to honour consent, retention, or cross-border transfer requirements;
• Any third-party fines or penalties imposed on Enso as a joint data controller under local laws resulting from your actions; and
• Any claims connected to your use of the Services in high-risk environments e.g., healthcare, defense, financial markets contrary to stated usage restrictions.

32.4 Mitigation and Cooperation

Both parties shall take all reasonable steps to mitigate losses arising from an indemnified claim. You agree to assist Enso in good faith with investigations, witness statements, or technical clarifications needed to resolve or defend a matter, even after the closure of your account or termination of this Agreement.

32.5 Cross-Indemnity for Joint Actions

If both you and Enso are named as defendants or respondents in a same legal proceeding, each party’s is responsible only for claims arising from their own actions or omissions. The parties will coordinate their defenses to avoid duplication and minimize expense.

32.6 Survival and Duration

Your indemnification obligations under this Section shall survive:

• the termination or expiration of this Agreement;
• your cessation of use of the services; and
• any transfer or assignment of rights under this Agreement.

They remain in force until all potential claims arising from your use of InfoSuite are fully resolved or time-barred under applicable law.

32.7 No Limitation on Remedies

Enso’s rights to indemnification under this clause are in addition to, and not in substitution for, any other rights or remedies available under law, equity, or other contractual provisions. Nothing in this section limits Enso’s ability to seek interim or equitable relief including injunctions to prevent or mitigate ongoing harm.

32.8 Mutual Benefit 

If you are an enterprise or institutional customer with negotiated terms, Enso will likewise defend and indemnify you for claims alleging that the core InfoSuite platform when used in accordance with this Agreement directly infringes another party’s intellectual-property rights. 

This protection is subject to 

• mutual cooperation between you and Enso
• and limitation-of-liability provisions of this agreement.

33. PUBLIC-CONTENT AND VISIBILITY CONTROLS

“Public Content” means and includes anything you post, share or information you choose to make visible to anyone on the Internet—such as images, audios, videos, public profiles, comments, and contributions to community features. Public content can be seen by anyone, so share responsibly.

You can manage the visibility of your content and activity through privacy settings. Public Content may be indexed by search engines or reused under your selected sharing preferences.

By posting Public Content, you confirm that:

• You own it or have the right to share it.
• It does not violate the privacy or rights, including copyrights, or trademarks.
• It follows this Agreement, Community Guidelines, and any applicable laws.
• You are responsible for what you post and any consequences that result.

33.1 Licensing to Enso

By sharing Public Content, you grant Enso a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute it as needed to provide and promote the Services. This license ends immediately if the content is removed or deleted, subject to legal or backup requirements.

33.2 Enso’s Role

Enso is not responsible for monitoring or controlling all Public Content, but we may remove, block, or restrict content that:

• violates this Agreement or applicable law
• Poses a safety, security, threat or legal risk
• Is flagged as inappropriate under our Community Guidelines
• When we receive any complaint, we may remove the content after verification and due diligence. 

All other content, such as private messages or restricted posts, is considered non-public. 

34. LIMITATION OF LIABILITY

34.1 Direct- Indirect damages 

To the maximum extent permitted by law, Enso together with its affiliates, subsidiaries, directors, officers, employees, agents, contractors, licensors, and service providers, will not be liable for any form of loss or damage, whether direct, indirect, incidental, consequential, special, exemplary, or punitive, arising from or connected to:

• Your use of, or inability to use, any Enso applications, website, service, or feature;
• the accuracy, reliability, completeness, or usefulness of any content, communication, data, or professional material available on our platforms;
• the actions, omissions, or conduct of any third party, including users, independent professionals, or partners;
• circumstances beyond our reasonable control, such as system failures, network outages, cyberattacks, or natural events;
• lost profits, revenue, customers, goodwill, reputation, or anticipated savings;
• loss or corruption of data, files, or content;
• downtime, delay, or interruptions in service;
• errors, omissions, or inaccuracies in information; or
• reliance on automated outputs, AI-generated material, or third-party data.

These exclusions apply regardless of the legal theory, contract, tort, negligence, strict liability, statute, or otherwise, even if we were advised that damages might occur. 

However, if you are a consumer protected by applicable law, and your jurisdiction grants you mandatory rights that override this limitation, those rights will take precedence. 

In such cases, this clause will be interpreted in a way that complies with, rather than excludes, your non-waivable protections under local consumer, data-protection, or e-commerce regulations.

35. FORCE MAJEURE

Neither party will be liable for any delay, default, or failure to perform obligations under this Agreement, other than payment obligations, when such failure results from causes or circumstances beyond its reasonable control termed as a “Force Majeure Event”. 

Force Majeure Events include, without limitation:

• natural disasters, acts of God, floods, earthquakes, fires, storms, or lightning;
• public-health emergencies, pandemics, or quarantines;
• acts of terrorism, war, armed conflict, embargoes, or civil disturbances;
• labour strikes, lockouts, or industrial disputes not caused by the affected party’s own workforce;
• failures or outages of utilities, telecommunications, or internet service providers;
• power or cloud-infrastructure interruptions, denial-of-service or ransomware attacks, and other large-scale cyber incidents;
• governmental or regulatory actions, sanctions, embargoes, or export restrictions; and
• supply-chain disruptions or shortages of critical materials or hosting capacity.

35.1 Notice of Force Majeure

The affected party shall promptly notify the other party, no later than ten (10) days after becoming aware of the event, describing:

(a) the nature and anticipated duration of the Force Majeure Event; and

(b) the reasonable steps being taken to mitigate its effects.

Failure to provide timely notice will not automatically void relief but may limit its duration to the period after notice is given.

35.2 Suspension of Performance

Obligations directly prevented by a Force Majeure Event will be suspended for the duration of the event and will resume as soon as performance becomes reasonably possible. Each party will continue to perform all unaffected obligations.

35.3 Mitigation and Business Continuity

The affected party must use commercially reasonable efforts to:

• mitigate the impact of the Force Majeure Event;
• invoke contingency or business-continuity plans (including alternate hosting regions, failover systems, or remote-operations protocols); and
• restore full performance as soon as practicable.

Nothing in this section limits your right to rely on statutory remedies for personal-data breaches under applicable data-protection law.

36. DISPUTE RESOLUTION

36.1 Governing Law

This Agreement and any dispute or claim arising out of or in connection with it, including questions concerning its existence, validity, interpretation, performance, breach, or termination, shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

Where consumer-protection, data-protection, or mandatory local laws in your jurisdiction provide additional or non-waivable rights, those rights will continue to apply and shall remain fully protected.

36.2 Mandatory Amicable Resolution

Before initiating any arbitration or any formal legal proceedings, the party must first notify the other in writing of any dispute and seek to resolve the matter amicably through good-faith negotiations. If the parties are unable to resolve the dispute within thirty (30) days of such notice, the matter shall proceed to arbitration as provided below.

36.3 Arbitration

All disputes, controversies, or claims arising out of or in relation to this Agreement, including its formation, validity, interpretation, performance, breach, or termination, shall be finally resolved by arbitration in accordance with the laws of India. The following conditions apply:

36.4 Seat and Venue: The seat (legal place) of arbitration shall be Mumbai, India.

36.5 Language: The arbitration shall be conducted in English.

36.6 Tribunal: The arbitral tribunal shall consist of one arbitrator, jointly appointed by the parties. If the parties fail to agree within thirty (30) days of a request for appointment, the arbitrator shall be appointed in accordance with Rules.

36.7 Procedure: The arbitration may be conducted virtually or in person, and the tribunal may adopt expedited or hybrid procedures as permitted under the Rules.

36.8 Award: The arbitral award shall be final, binding, and conclusive on both parties. Judgment upon the award may be entered and enforced in any court of competent jurisdiction.

36.9 Confidentiality: All aspects of the proceedings, including pleadings, evidence, and award, shall remain strictly confidential, except to the extent disclosure is required for enforcement or by applicable law.

36.10 Costs: Unless the tribunal decides otherwise, each party shall bear its own legal fees and share equally the administrative and arbitrator’s costs.

36.11 Non-Arbitrable Matters and Court Jurisdiction

Matters that cannot be legally submitted to arbitration, such as certain consumer or intellectual-property disputes, shall be heard exclusively by the courts in Mumbai, Maharashtra, India.

36.12 Class and Representative Actions

To the fullest extent permitted by law, disputes will be resolved on an individual basis only. You agree not to pursue claims as a plaintiff, class member, or representative in any collective, consolidated, or class proceeding. If any portion of this clause is found unenforceable, it shall apply only to the extent required by applicable law, without affecting the remainder of this section.

36.13 Interim Relief and Preservation of Rights

Nothing in this clause prevents either party from seeking temporary or injunctive relief in any competent court to protect its intellectual property, trade secrets, confidential information, or other proprietary rights pending final arbitration. Both parties agree that such relief shall not be deemed incompatible with, or a waiver of, this arbitration clause.

36.14 Continuity of Service

During the pendency of any dispute, both parties shall continue to perform their respective obligations under this Agreement to the extent reasonably practicable, without prejudice to their legal rights or remedies.

37. Assignment and Change of Control

Enso may assign or transfer this Agreement, whole or in part, to an affiliate or in connection with merger, acquisition, or sale of assets, with notice to you. Subject to the foregoing, this Agreement binds and benefits the parties and their permitted successors and assigns.

38. ENTIRE AGREEMENT 

This Agreement, together with any applicable Platform-specific addenda and all other documents expressly referenced herein including the Privacy Policy, Terms of Use, and Community Guidelines, together constitutes complete and exclusive agreement between you and Enso Webworks Private Limited regarding your use of our platforms and services.

This Agreement supersedes all prior discussions, communications, representations, or agreements, whether written or oral, that relate to the same subject matter. No oral statements, or representations made by any Enso employee, agent, or representative may modify this Agreement unless such modification is expressly set out in writing and formally signed by authorised representative of Enso Webworks.

39. SEVERABILITY

If any provision of this Agreement is held by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be construed to the fullest extent permitted by law to reflects the original intent of the parties.

If such adjustment is not possible, the offending provision will be deemed severed from this Agreement, and the remaining provisions will remain valid, enforceable, and in full effect.

40. NO WAIVER

Any failure or delay by Enso Webworks to enforce any provision of this Agreement does not constitute a waiver of that provision or of any right arising under it. No waiver will be effective unless it is expressly made in writing and signed by an authorized representative of Enso.

A waiver of any particular breach or default shall not constitute a continuing waiver or prevent the enforcement of any other right, remedy, or provision of this Agreement.

41. NOTICES AND COMMUNICATIONS

We may provide notices by email to the address in your account, in-product messages, or notifications or postings within the services or our website. Legal notices may also be sent to your registered postal or physical address.

42. UPDATES & CHANGES TO THIS AGREEMENT

We may update this Agreement to reflect operational, legal, or security changes. We will provide reasonable advance notice for material changes. Changes do not affect disputes or claims that arose prior to the effective date. 

If you do not agree to the updated terms, you may stop using the services and close your account before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Agreement.

43. CONTACT INFORMATION

If you have any questions, concerns, or inquiries regarding the terms in this Agreement, our services, or your rights as a user, you may contact us through the following channels:

Email: support@ensowebworks.com

Postal Address: 701 and 705, Dalamal House, Jamnalal Bajaj Marg, Nariman Point, Mumbai, Mumbai, Maharashtra, 400021